FAQ Product Protection




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Mercury Product Protection FAQ

What is Mercury Product Protection and what does it cover?
Mercury Product Protection (MPP) is a factory-backed extended service contract for Mercury and MerCruiser engines and MotorGuide Trolling Motors. MPP covers a wide variety of parts and systems, not to mention labor. Our Gold and Platinum plans are intended for new engines or engines that are still in their standard warranty period and meet all other eligibility requirements.

What is the difference between Mercury Product Protection Platinum and Gold?
Mercury Product Protection Platinum covers mechanical and electrical failures that are the result of a defect in material or workmanship. Mercury Product Protection Gold covers mechanical failures that are the result of a defect in material or workmanship.

What are some of the eligibility requirements?
The plan is available for consumers that are residents of the United States or Canada and boat in the United States or Canada. Engines must be used for recreational purposes and have fewer than 500 accumulated engine hours. Our contract specifically excludes any commercial professional, not-for-profit, work-related, local, state, or federal government use.

When does the Mercury Product Protection Plan have to be purchased? Is the Plan renewable?
Coverage can be purchased within the standard factory warranty period as long the model was originally manufactured in the current and four proceeding model years. At this time, the plan is not renewable.

When does the Mercury Product Protection contract begin? How much coverage can I purchase?
The coverage begins when the factory warranty ends; there is no duplication of coverage. The combination of any factory warranty, promotional warranty, and MPP cannot exceed seven years. One or two year contracts are available for select High Performance Products. For eligible MotorGuide Trolling Motors, two year contracts are available.

Who will work on my engine if I have a problem?
The contract is between you and Mercury Marine, so you can have your engine serviced at any of more than 4,300 Authorized Mercury dealers in the United States or Canada. At the Authorized Mercury service center, a qualified Mercury Service Technician will assess the failure and process the claim through Mercury Marine.

MotorGuide Trolling Motors need to be delivered to an Authorized MotorGuide Servicing dealer.

Are there added benefits to purchasing MPP?
Yes, MPP Gold and Platinum pay up to $200 for on-water towing necessary to perform approved repairs. MPP Platinum also pays up to $200 for hoist-haul out fees for boats that are 26 feet or larger.

Is there a deductible?
MPP has a $25 deductible per claim.

Is the Plan transferable?
Yes, Mercury Product Protection is fully transferable to subsequent owners.

Is there a third party involved with this plan?

No, Mercury Product Protection is a factory-backed extended service contract. With MPP there are no claims adjustors or inspectors to work with to determine the cause of failure. In fact, the claims process is exactly the same as the standard factory warranty.